How Wayfair uses XCover to offer global warranty protection on their entire range of products
Offering best-in-class customer experience has always been part of Wayfair's mission, which is why when it came to enhancing their product offerings with protection it was a natural fit to partner with us.
Focussing on the customer journey, we built customized warranty protection directly into Wayfair's existing UX to create a natural and seamless experience. To enhance customer satisfaction we also set up a scalable claims process end-to-end to ensure that customers can make instant claims and receive quick resolutions through our repair network. The result is a unique solution relevant to the needs of Wayfair's customers.
Find out more about how we enabled Wayfair to offer comprehensive protection directly in the purchase pathway to increase AOV in the demo video below.
Australian Resident policies are sold by Cover Genius Pty Ltd (Australian Business Number 43 159 983 598) in its capacity as an AFS Licensee, No 490058 and underwritten by Assetinsure Pty Limited (ABN 65 066 463 803, AFSL 488 403) or Pacific International Insurance Pty Limited (ABN 83 169 311 193). Cover Genius does not act as your agent: this advice is general and does not take into account your objectives, financial situation or needs. You should consider whether the advice is suitable for you and your personal circumstances. Before you make any decision about whether to acquire the product, please read the PDS & FSG contained in your quote. If you purchase a policy from Cover Genius, the company receives a commission which is a percentage of your premium – ask us for details. Cover Genius is bound by the General Insurance Code of Practice and Family Violence Policy.
American insurance policies are sold by Cover Genius Insurance Services, LLC, a Delaware limited liability company, 11 West 42nd Street, 2nd Floor, New York, NY 10036. Its license information is available here. Cover Genius Insurance Services, LLC receives compensation from its underwriting partners. Coverages may vary and not all coverage is available in all jurisdictions. Insurance coverages are subject to the terms, limitations and exclusions in the applicable policy.
American warranty products are sold by Cover Genius Warranty Services, LLC, a Delaware limited liability company, 11 West 42nd Street, 2nd Floor, New York, NY 10036.
Cover Genius Ltd. is authorised and regulated by the Financial Conduct Authority. Firm No. 750711, Registered Office: 4 Ravey Street, London EC2A 4QP, United Kingdom, incorporated in England & Wales. Company Registration Number: 09408621.