Ordering and collecting parcels has become a facet of everyday life, so what happens if shipments goes missing? Via our XCover platform, your customers can easily submit and manage their claims through a fast and streamlined process, with instant payments upon approval.
When the claim is submitted, our team of assessors work with our backend claims management system that is automated to detect fraud risks. This dashboard is easy to navigate and acts as a single source of information for policy data and the claim’s details. With Cover Genius, we work with partners such as shipping platforms, carriers, freight forwarders, merchants, marketplaces and 3PLs to optimize their claims process whilst boosting NPS, so they can focus on the strategic stuff.
Australian Resident policies are sold by Cover Genius Pty Ltd (Australian Business Number 43 159 983 598) in its capacity as an AFS Licensee, No 490058 and underwritten by Assetinsure Pty Limited (ABN 65 066 463 803, AFSL 488 403) or Pacific International Insurance Pty Limited (ABN 83 169 311 193). Cover Genius does not act as your agent: this advice is general and does not take into account your objectives, financial situation or needs. You should consider whether the advice is suitable for you and your personal circumstances. Before you make any decision about whether to acquire the product, please read the PDS & FSG contained in your quote. If you purchase a policy from Cover Genius, the company receives a commission which is a percentage of your premium – ask us for details. Cover Genius is bound by the General Insurance Code of Practice and Family Violence Policy.
American insurance policies are sold by Cover Genius Insurance Services, LLC, a Delaware limited liability company, 11 West 42nd Street, 2nd Floor, New York, NY 10036. Its license information is available here. Cover Genius Insurance Services, LLC receives compensation from its underwriting partners. Coverages may vary and not all coverage is available in all jurisdictions. Insurance coverages are subject to the terms, limitations and exclusions in the applicable policy.
American warranty products are sold by Cover Genius Warranty Services, LLC, a Delaware limited liability company, 11 West 42nd Street, 2nd Floor, New York, NY 10036.
Cover Genius Ltd. is authorised and regulated by the Financial Conduct Authority. Firm No. 750711, Registered Office: 4 Ravey Street, London EC2A 4QP, United Kingdom, incorporated in England & Wales. Company Registration Number: 09408621.